Privacy Policy

Last updated: 2025-09-26

Suma builds automation for commerce and service teams. We design the product to keep your data private by default. This policy describes how we handle information when you interact with the marketing site, request early access, or participate in product evaluations.

What we collect

• Website analytics. We collect aggregate usage metrics (page views, referrers, device types) to understand how the site performs. Individual visitors are not profiled.
• Early access requests. If you submit the request form, we collect the fields you provide (name, email, store URL, goals). We use this information only to evaluate fit and contact you about access.
• Support conversations. Messages sent via our forms are stored in our support system so the right teammate can respond.

How we use information

• Respond to requests for early access or product information.
• Improve the marketing experience and detect abuse.
• Maintain system security and fulfill legal obligations.

Sharing

We do not sell personal data. We share information only with:

• Service providers that host our website, email, or analytics tooling (all under confidentiality agreements).
• Legal authorities if required to comply with applicable law or lawful requests.

Data retention

We keep marketing form submissions for up to 24 months unless you ask us to delete them sooner. Email conversations follow your retention preferences with us.

Your choices

To access, update, or delete your information, use this contact form.

You can also unsubscribe from outreach at any time using the links we include in messages.

Contact us

For questions about this policy or our privacy practices, use the contact form.